Refund, Replacement & Return Policy
Effective August 1, 2026
We carefully inspect and package every Minne-SOAP-Ta order before it leaves our shop. Because we are a small business—and because many of our products are personal-care, sanitary, seasonal, or fragrance-based items—all sales are final except when an order arrives damaged, contains an incorrect item, or is missing an item.
Damaged, Incorrect or Missing Items
If your order arrives damaged, contains the wrong product, or is missing an item, please contact us within seven days of delivery.
Your message must include:
- Your name and order number
- A description of the problem
- Clear photographs of the damaged item
- Photographs of the shipping box, packaging and mailing label
- A photograph showing everything received in the package, if an item is missing or incorrect
Please keep the product and all original packaging until we have reviewed your request. We may need additional photographs or information to complete a shipping claim.
Once approved, we may offer a replacement, store credit or refund, depending on the circumstances and product availability. Please do not mail or return anything unless we provide return instructions.
Other Policies
We do not accept returns or exchanges for reasons including:
- Disliking a fragrance
- Ordering the wrong product or scent
- Changing your mind
- Personal fragrance preferences
- Skin sensitivities or allergic reactions
- Products that have been opened, used or tested
- Seasonal, limited-edition or discontinued products
- Sale or clearance products
- Gift cards
- Custom or personalized products
Fragrance is personal, and the way a scent smells can vary from person to person. Product descriptions and fragrance notes are provided to help you make your selection, but they do not guarantee that every fragrance will appeal to every customer.
For health and hygiene reasons, soaps, lotions, balms, body sprays, fragrances, shampoo, conditioner and other personal-care products cannot be returned or resold once they have left our possession.
Ingredients are provided on product packaging and, whenever possible, on the product listing. Customers are responsible for reviewing the ingredient information before use.
We recommend performing a small patch test before using a new body-care product. Stop using any product that causes irritation or discomfort. If you have known allergies, sensitive skin or specific medical concerns, consult a qualified healthcare professional before use.
A sensitivity, allergic reaction or dislike of a fragrance does not, by itself, qualify a product for a refund or replacement. This policy does not limit any rights or remedies that may apply under applicable law.
Some Minne-SOAP-Ta products may soften, melt, freeze or change texture when exposed to extreme temperatures. We package orders carefully, but we cannot control temperatures or conditions after a package leaves our shop.
Please retrieve packages promptly after delivery. If a product arrives unusable due to weather-related shipping conditions, contact us within seven days and include photographs. These situations will be reviewed individually and do not automatically qualify for a refund or replacement.
Carrier delays do not automatically qualify an order for a refund. Tracking information may occasionally update slowly or show a package as delivered shortly before it arrives.
If your package is marked delivered but cannot be located, please:
- Check around your delivery location.
- Ask household members and nearby neighbors.
- Contact the shipping carrier or local post office.
- Allow at least one additional business day for delivery.
Then contact us with your order number and tracking information. We will help review the shipment and, when appropriate, begin a carrier claim.
Minne-SOAP-Ta is not responsible for packages stolen after confirmed delivery or packages delivered to an address entered incorrectly during checkout. However, we will review each situation individually and help wherever reasonably possible.
Customers are responsible for entering a complete and accurate delivery address at checkout.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If a package is returned to us because of an incorrect, incomplete or undeliverable address, the customer may be responsible for the additional cost of reshipping it. Original shipping charges are nonrefundable.
Contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes and cancellations are not guaranteed once an order has entered processing, has been packed or has shipped.
Orders that have already shipped cannot be canceled.
Refund Processing
Approved refunds are issued to the original payment method. Please allow approximately five to ten business days after a refund is processed for it to appear on your account. Processing times vary by bank, credit-card company and payment provider.
If an approved refund has not appeared after ten business days, contact your bank or card issuer before contacting us, as financial institutions may require additional processing time.
Gifts
Refunds for gift orders, when approved, are issued to the original purchaser and original payment method. We may offer store credit to the gift recipient at our discretion.
Shipping Charges
Original shipping charges are generally nonrefundable unless the entire order was lost in transit or the refund resulted from an error made by Minne-SOAP-Ta.
How to Request Assistance
Please use the Contact Us page on our website to report a damaged, incorrect or missing item. Include your order number, an explanation of the issue and all required photographs. Please do not send products back without contacting us and receiving return instructions.
Our Commitment
We are a small Minnesota business, and every order matters to us. While we cannot accept general returns, we want to make things right when an order is damaged, incomplete or incorrectly fulfilled. We appreciate your understanding and your support of Minne-SOAP-Ta.